Tradesmen:

How to get the best out of Costit

• Ensure that your Profile promotes benefits of your company
  Have up to date information available for potential customers
  Ensure Pictures of your workmanship are of good quality and recent
  Have a nice Profile Pic
  When estimating jobs, be as accurate as possible to be competitive as you are not the only one estimating

Keep dealings within Costit

• If Customers want to deal with you outside of Costit advise them to keep dealings within Costit.
  We have a rating system within Costit and this will assist your profile by having 1-5 Star rating and a nice review to go with it.
  Reviews help customers to make informed decisions when selecting trusted Tradesmen
  If you get referrals, lead customers to Costit.  This way you will have a track record of jobs conveniently recorded within your profile. Customers can post their job in Private mode then request an estimate from you to close the connection within Costit.

Website Purpose

• Costit was created as a site dedicated to Tradesmen to help you find jobs.
  Search for jobs by Category, Location or date on our home page.
  Plan your work during the quiet times and stay busy
  Costit also has a smart form to make your costings fast and simple.  Let our costing form do the work for you.  Once you're done, submit the form to the customer.

Service Workflow

• Find a Job, Cost it, Submit it

Reviews and ratings

• Costit wants to keep it classy so we have enabled mandatory reviews.  This keeps things real and honest.  Customers can submit a review on your service and rate you 1-5 stars for your service and workmanship.  So, remain professional at all times, do a good job and 'she'll be right!'

Good faith

• You are dealing with Customers so always remain professional and honest. 
  Interact with integrity and estimate jobs with as much accuracy as possible.
  If something is not clear; ask the question
  Be honest and ensure that the customer understands fully what it is that you are trying to say.
  Be clear, honest and accurate with costings, time-frames and the effort required for the job.
  Whether you are interacting with customers within Costit, outside of Costit, via text, phone, email, social media etc always remain respectful, courteous and professional.
  Good faith is the intent without deception so be honest in all your dealings

Intended purpose of Costit

• The intended purpose of Costit.co.nz is for the purpose of providing an environment where Tradesmen can: Search for work
  Use the Costing Sheet to create and submit Estimates
  Manage their profile to update, promote their business and inform customers
  Interact with customers
  Anything outside of these conditions for any purpose other than the above that are not similarly in line with the intention to renovate will be deemed as a breach of the intended purpose of Costit.co.nz
  If it is known that Costit.co.nz is not being used for the intended purpose [A finding at the sole discretion of Cositt Limited] Costit Limited will enforce it's right to remove, delete jobs or terminate accounts as soon a reasonably possible once Costit is made aware without notice.

Fees & Subscriptions

• Tradesmen have the option of Subscribed plans which are paid on a monthly instalment at the agreed price at the time of sign up.  Any changes to these prices for any reason whether increased or decreased will be advised with notice to the subscriber a month in advance.
  Changes to the entitlements of plans can change at any time with notice to the subscriber a month in advance.
  Subscriptions are a monthly agreement and  can be reviewed at any time with sufficient notice being advised to the subscriber of any changes.
  Changes will be done to better the user experience and with as little disruption as reasonably possible.
  Billing Cycles are subject to change for purposes deemed necessary for the users convenience, company preference or 3rd party influence.

Know your stuff!

• Ensure that you understand what it is that any job requires before costing a job. 
  Understanding the requirements of the job ensures:
  Accurate Costing
  Informed Communication
  Skill and competency required to complete the job
  Ensures Safety of all involved
  Avoids disappointment

Choose wisely

• Choosing wisely is very important for Everyone!
  Applying for jobs for the sake of numbers has many risks. 
  Quality over Quantity will ensure that you are submitting informed estimates and will also increase your changes of estimates being seriously considered by the customer.

Estimates

• Estimates should be made with the intention of capturing as much detail required for the job as possible.
  Estimates should not be submitted with the intention to deceive the customer to win the job
  Should variation to the Total price occur during the job, this should be reasonable and communicated to the customer in a timely manner
  Understand how the costing form works fully before sending through estimates that may be incorrect
  Ensure all materials are considered for the job and not omitted from the costing sheet.
  *Good Faith

Accuracy of information

• It is expected that Information conveyed, exchanged, uploaded, in any form within the site of Costit.co.nz be true and that all incorrect information be rectified as soon as reasonably possible.
  Information should not have any intent to hurt or promote any form of hate, violence with intention to misguide or be false.  Any occurrences will be dealt with at the sole discretion of Costit Limited with nil compensation in instances of breach of conduct where subscriptions are terminated and profiles deleted. 
  Costit reserves the right to provide any information should this be Subpoenaed by a legally recognised authority.

Site Conduct

• By no means limited to the below, Breaches of Costit Site Conduct will be at the discretion of Costit Limited.  Any action or behaviour that is not reasonably in line with the Intended purpose of Costit will be considered a breach.  Hacking, manipulating, knowingly misusing the services, violence, hate speech, profanity, sexual reference of any nature or similar within Costit are actions and behaviours considered to be breaches of site conduct.  If necessary, will be referred to local authority.

Workmanship

• Costit has no responsibility to works carried out between 'Tradesmen' and 'Customer' after the point of Estimate approval/Success.
  It is the sole responsibility of the tradesmen to ensure that works are carried out lawfully and to a standard of which was agreed between both parties.
  Tradesmen should within all their effort try and complete the job in a timely manner and as close to the estimate as possible.
  Clear communication and understanding should be communicated and documented prior to any monetary exchange or commencement of work.

Disputes Process

• Any disputes regarding work done outside of the Costit website should be resolved between the 'Tradesman' and the 'Customer'
  Costit will hold no responsibility to mediating both parties.  Parties should seek alternative legal advice.
  Instances where disputes are concerning services within Costit.co.nz or fees paid, Costit will try and resolve these instances only.

Payment Security

• Stripe is the provider Costit use for the processing of payment and handling of card details.  The Web is unpredictable for which Costit can not guarantee. 
  Please ensure that you are using trusted devices and trusted web connections or go to www.netsafe.org.nz to find out ways to protect your online footprint.

Information and Privacy

• General data and information will be used for capturing site behaviours and analysing site activity for the purpose of understanding our customers better.  We will use this information to better our services within Costit, identify areas of opportunity, communication and targeted promotions.  This data and information will be generalised and will not be isolated to identify you personally.
  As we work with other companies to ensure Costit is functionable and relevant we will share information relevant to the task and purpose of the collaboration.  Instances can be to enhance the user experience with the recommendation of external parties.
  instances where oversite of private information have been compromised; Costit will, once identified, do all within its ability to rectify the oversight as soon as reasonably possible.

Privacy Policy

• Costit is serious about your Privacy.  We will do all that is required of us to ensure the safe guard of your personal details.  Having measures and practices in place to mitigate any occurrences of misuse of your information.  Information is stored securely and handled with due care.  At no time will Costit use this information other than for it's intended authorised use.
  Your login details should be kept confidential and by no means should you share this with anyone.  This is to ensure your details are kept safe and secure.

Your rights

• You at any time have the right to request your personal information from Costit Limited.
  Removal or deletion of particular photos or information is available to you within your profile settings.
  You can terminate your account and profile at any time.
  Should you feel that Costit have breached the terms of your subscription and have given Costit an opportunity to acknowledge, understand and rectify the situation and are not satisfied with the outcome, you should report your experience to the appropriate ombudsman.

Our rights

• Costit reserve the right to delete, remove or terminate any account, profile, subscription or service at any time without notice.
  Costit Limited will hold no responsibility for consequences of actions aforementioned such as, but not limited to, loss of information, photos, reviews pertaining to the affected account

Trademark

• Costit Limited is a registered company and is protected by Trademark 'Costit'

Intellectual Property

• All intellectual property are owned by Costit Limited.  This includes all information, graphics, workflow, pages, concept and uniqueness of the site.  Any content within, wished to be used outside of Costit.co.nz must first be approved by Costit Limited.